Returns and refunds

Lyne's 30-Day Suits-Your-Skin Promise

If the Ice Plant Face Cream doesn't suit your skin within 30 days of delivery, WhatsApp us on +65 9751 6279 with a photo of the tube and your order number. Choose S$79 store credit or S$79 back to the card you paid with. You keep the tube, so there's nothing to send back.
- One claim per customer.
- It covers the Face Cream bought on its own or in either Ice Plant Gift Set. The Hand Cream and Body Care Lotion in a set aren't part of the Promise.
- The Promise applies even when the Face Cream shows a reduced price.

Damaged, faulty or wrong items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email contact@pamperinc.sg or WhatsApp +65 9751 6279 as soon as you can, with:
- a photo of the parcel and the item
- the product name
- your order number
We'll look into it and make it right.

Changed your mind?

You can exchange a product within 7 days of receiving it, online or at our studio, as long as:
- it's unopened and unused, in its original packaging, with nothing written on or damaged
- you have your receipt or order number
- anything bought as part of a set comes back as the whole set (the Face Cream under the Promise above is the exception)
For online orders, return postage is paid by you. You can also bring it to our studio at 10 Anson Road, #02-12 International Plaza, Singapore 079903.

What we can't take back

Sale items, gift cards, and anything marked as non-exchangeable. The Ice Plant Face Cream is still covered by the Promise.

Questions

Email contact@pamperinc.sg or WhatsApp +65 9751 6279.