Frequently Asked Questions
Related Questions Asked;
What is the proportion of certified tropical raw materials such as palm oil in Dr. Hauschka cosmetics?
96% of our tropical raw materials, such as palm oil, cocoa butter, coconut oil and carnauba wax, come from certified sources or WALA’s own organic cultivation projects where we can absolutely guarantee fair trade standards. Fair trade standards mean fair working conditions and no child labour. 100% of the aforementioned 96% of tropical raw materials are sourced from controlled organic cultivation. Furthermore, 66% are certified by the international environmental protection organisation Rainforest Alliance, 22% are Fairtrade-certified and 8% come from a close, long-standing WALA partner. We generally re-check the good and fair working conditions offered by this partner once a year by conducting on-site visits.
How are your product? How do you maintain products freshness?
Dr. Hauschka Skin Care is carefully formulated to be free of all synthetic preservatives. To keep products fresh and effective prior to and during use, Dr. Hauschka Skin Care uses a number of methods, including:
- Use of natural ingredients with stabilizing properties
- Natural ingredient compositions with a resistance to spoilage
- Quality control testing of raw materials and products throughout production
- Pharmaceutical-grade manufacturing facilities that minimize exposure to contaminants
- Packaging that supports the stability of each product.
Please be assured that Dr. Hauschka Skin Care’s holistic approach to formulating and manufacturing supports our commitment never to use synthetic preservatives. If you ever have any questions or concerns, email us at firstname.lastname@example.org.
Dr. Hauschka Skin Care products use organic alcohol also known as ethanol (i.e., not petroleum-derived isopropyl alcohol). Our alcohol is made by fermenting organic grains with yeast then distilling—the same process used for making alcoholic beverages. The alcohol is denatured using pure essential oils
Which of your products contain vitamins and antioxidants?
Our holistic approach to skin care does not include “feeding” the skin with isolated or synthetic vitamins. Dr. Hauschka products do however feature whole plant oils and extracts that are naturally rich sources of antioxidants including seabuckthorn, rose hip, horse chestnut, avocado, wheat germ, carrot, rosemary, argan and acerola berry.
Do your products contain ingredients made with GMO's
Dr. Hauschka Skin Care, Inc. and our manufacturer, WALA Heilmittel view genetic manipulation as a dangerous practice. The consequences of tampering with nature in this way cannot be fully foreseen. Dr. Hauschka Skin Care, Inc. and WALA Heilmittel are firmly opposed to genetic modification of plants and animals. Since 1997 WALA has been actively working to ensure that genetically modified ingredients are not used in Dr. Hauschka Skin Care products. WALA maintains a close watch on botanical raw materials and vigilantly identifies ingredients that pose a risk for GMO contamination. When conventionally grown plants with a high probability for genetic manipulation must be used, WALA insists on testing and certification from suppliers. Beginning in 1998, WALA’s supplier of soy lecithin has conducted independent genetic testing to certify their source material is GMO-free.
Are your products vegan or vegetarian
Dr. Hauschka Skin Care upholds holistic principals but does not ascribe to a vegetarian or vegan philosophy. Though we do no animal testing, several humanely obtained animal ingredients: lanolin, honey, propolis, beeswax, lactose and royal jelly are included in many Dr. Hauschka products. We also employ carmine and silk, two ingredients from insects.
Why do you use lanolin?
Lanolin is a waxy oil that is nearly identical to human sebum. Lanolin is a moisturizing ingredient and a natural emulsifier. The lanolin in Dr. Hauschka products is humanely obtained from New Zealand sheep and processed to the highest standards of purity to eliminate allergen concerns.
What is titanium dioxide and why is it used in Dr. Hauschka Decorative Cosmetics
A very stable metallic mineral, titanium dioxide is extremely effective as a color pigment. The Scientific Committee of the European Union recently completed extensive reviews of titanium dioxide as color pigment and has found no evidence of mutagenicity, carcinogenicity or other toxicity for the non-micronized color pigment variety used in Dr. Hauschka Skin Care.
I am allergic to peanuts. Should I be considered about the peanut oil used in Dr. Hauschka Skin Care products?
The peanut oil used in Dr. Hauschka products is treated with steam and subsequently filtered, which removes the proteins that cause allergic reaction. While the likelihood of an allergic reaction to the peanut oil used in Dr. Hauschka products is extremely low, we suggest those with peanut allergy discuss this issue with their health provider
Why is talc in your products?
Talc provides smooth application and even blending of mineral pigments in Dr. Hauschka Decorative Cosmetics. Talc absorbs oil, not water, so cannot support bacteria and keeps make-up vivid and fresh throughout the day. Studies show that talc is a safe and effective ingredient for cosmetic use. It is an inert mineral with no inherent toxicity. All talc in Dr. Hauschka Decorative Cosmetics is certified asbestos-free.
Do your products contain gluten?
Given the increased awareness and incidence of celiac disease and gluten intolerance, Dr. Hauschka Skin Care is highlighting information about gluten content in our products to consumers.
We are pleased to say that nearly all Dr. Hauschka Skin Care products for the Face, Bath and Body, including Make-up, are gluten-free. The exception is Soothing Cleansing Milk, which contains hydrolyzed wheat gluten and lactobacillus/oat/rye/wheat seed extract ferment, which may also contain gluten and is not suitable for people with allergies to wheat. Those with celiac disease can safely use this product if they avoid getting the product in the mouth.
Wheat germ oil, tocopherol (Vitamin E) and alcohol are wheat-derived ingredients that do not contain gluten. We have verified to the best of our ability that no other gluten or wheat substances are used during the manufacture of Dr. Hauschka Skin Care or its ingredients.
What is the "fragrance" or "parfum" listed in your ingredients?
Dr. Hauschka fragrances are carefully composed, proprietary blends of the purest, highest quality essential oils. European regulations require that we list our pure essential oil scents as ” Parfum” while in the US the required declaration is “Fragrance.” No synthetic fragrance or perfume ingredients are ever used to scent Dr. Hauschka products.
Why do you occassionaly modify Dr. Hauschka product formulations?
Dr. Hauschka products are all made using carefully-crafted formulations that have often been successfully used for years. This means that some products have remained almost unchanged for decades. However we should note that our understanding of the skin and natural substances is constantly developing and we would never want to rule out using new, effective ingredients when suitable. In addition, we will revise a formulation when raw materials needed for a product are no longer available that meet our high quality requirements. We may also revise a product formulation due to changes in regulatory or legal requirements relating to cosmetic products.
As a result, slight modifications are occasionally made to a product’s formulation and declaration of contents/ingredients.
Rest assured that the changes we make to formulations always maintain or optimize their existing quality. The ingredients have never and will never be changed for cost reasons. And any change to a formulation is always reflected in the ingredient declaration on the packaging.
Why do some of the Dr. Hauschka Skin Care products contain alcohol?
Herbs and flowers are the core of Dr. Hauschka Skin Care preparations and many are extracted in a mixture of alcohol and water. We use a certified organic food-grade ethyl alcohol (ethanol) from wheat. Many plants are extracted in alcohol because it extracts the widest variety of plant constituents. Alcohol also serves as a natural emulsifier, preservative and carrier, helping ingredients penetrate the skin. Alcohol is not drying to the skin when part of a carefully formulated Dr. Hauschka composition. Our alcohol is derived from a fermentation and distillation process and is gluten-free. The alcohol is denatured using pure essential oils. Petroleum-derived isopropyl alcohol is never used in Dr.Hauschka Skin Care products.
Do you have exfloliating products in your line?
Our holistic philosophy of skin care does not endorse the use of aggressive exfoliation by scrubs, peels, glycolics or alpha hydroxy acids. Daily use of Dr. Hauschka Cleansing Cream, and regular Clarifying Steam Bath and Clarifying Clay Mask treatments support the natural exfoliation process of the skin.
How long will it take your products to have a noticeable effect on my skin?
A daily regimen of cleansing, toning and moisturizing with Dr. Hauschka Skin Care can produce noticeable effects within several days. Rhythmic Conditioners can help ease the transition. A healthy lifestyle complements Dr. Hauschka Skin Care products; proper nutrition and a holistic skin care routine help restore balance to the skin.
What is special about Dr. Hauschka?
We approach skin care from the perspective that healthy skin is beautiful, so by formulating products that guide and support your skin’s natural processes, your skin will become balanced and beautiful. You’ll find that our approach to health and beauty is quite different from other skin care lines.
Key facts about Dr. Hauschka Skin Care:
- Dr. Hauschka Skin Care supports the skin’s natural processes of cleansing and regeneration to transform skin to a healthy, radiant state. Many skin care products mask or even suppress these processes.
- Dr. Hauschka Skin Care all natural skin care products deliver the vitality of the highest-quality biodynamic, organic and wild-harvested plant ingredients directly to the skin.
- Dr. Hauschka Skin Care chemists and estheticians draw on over 50 years of experience in formulating the purest, most effective natural skin care preparations available.
- Dr. Hauschka Skin Care allows people to care for the health of their skin naturally—and awaken their authentic beauty, both inside and out.
Why doesn't Dr. Hauschka make a night cream?
Moisturizers are exactly what your skin needs during the day. There’s no doubt about that. During the day, our skin benefits from the care of waxes and oils, which protect skin from the elements as we’re out and about living our lives.
At night, the opposite is true—moisturizers are not needed. Once the sun sets, your skin is biologically programmed to perform its natural nighttime functions of self-cleansing, balancing oil production and cellular renewal. However, if you apply oil-based moisturizing products like night creams, they can interfere with these essential tasks.
Dr. Hauschka’s carefully formulated, water-based preparations bolster your skin’s natural nighttime processes. Featuring combinations of balancing and rejuvenating botanicals that are easily and completely absorbed, Dr. Hauschka night care products like Facial Toner and Clarifying Toner, Night Serum, Regenerating Serum and Renewing Night Conditioner support the skin’s nighttime processes without interference. They simply and naturally work with the skin so it can better take care of itself. The result is skin that greets each morning with a rosy, radiant glow.
Water-Based Nightly skin care
At night, your skin flourishes when offered water-based night care products like Night Serum that allow skin to breathe freely, regenerate and revitalize. Dr. HauschkaSkin Care recommends only water-based preparations at night so the skin´s important night-time processes can function properly without becoming dependent upon product.
Do you test on animals?
We neither perform nor commission animal testing of our products or ingredients. Compliance with the European ban on animal testing of cosmetics and cosmetic ingredients is verified during certification of our products as Natural and/or Organic Cosmetics according to the BDIH and/or NATRUE standards.
What type of plastic is used for the Eye Revive?
A medical-grade high density polyurethane is used for Eye Revive. Our tests show it does not deteriorate or leach any undesirable compounds into the product under conditions of normal usage.
Why do you use glass bottles?
Glass is a non-porous and inert packaging material that is recyclable.
Why do you use aluminum tubes?
Aluminum tubes are used because they add to the stability of our synthetic preservative-free creams. The tubes are coated with a food-grade resin which effectively prevents contact with the product.
Should the products be refrigerated?
No, Dr. Hauschka products are tested for stability under conditions of normal use. Store in a cool area, out of direct sunlight.
Are Dr. Hauschka cosmetics produced using sustainable electricity?
We use 100% eco-power from the local energy supplier in Bad Boll, Germany (www.energie-bollwerk.de). Around 160,000 kilowatt hours are also provided from the 885 square metres of solar panels on our roofs.
Which Dr. Hausckha Skin Care products are recommended for men?
Our skin care recommendations for different skin conditions apply to both men and women.
For help choosing specific products for men, we have product recommendation for you.
Is animal testing used for Dr. Hauschka Skin Care products?
We have never done any testing on animals and never will.
You can be absolutely certain that none of the Dr. Hauschka Skin Care products or any of the raw materials used in their manufacture have been tested on animals–either by us or by anyone on our behalf. The raw materials and manufacturing processes we use are such that all the products can be safely tested on volunteers during development. We also believe that these tests are far more informative than any tests performed on animals.
Can I use these products if I am pregnant or nursing? Are the products suitable for my baby?
All Dr. Hauschka products and ingredients are evaluated to the highest quality and safety standards and regulations. These mild, safe and gentle products have been relied upon by mothers for decades but if you have any concerns about using any product or ingredient while pregnant or nursing, we encourage you to discuss it with your doctor.
We have a selection of products we particularly recommend for babies. You can rest assured that our 100% natural skin care products will care for your baby’s skin gently and effectively.
For more information and tips, check out our page: Tips for Pregnant Women
Can I use Foundation for all skin consditions?
Yes. First, cleanse, tone and moisturize with the appropriate products for your skin, then apply Foundation. Foundation is also excellently tolerated and offers additional protection against drying conditions. Dr.Hauschka Foundation is available in seven different shades.
I wear contact lenses and have very sensitive eyes. Can I still use Dr. Hausckha Mascara?
Yes, the mascara is ophthalmologist tested and the choice of ingredients makes it very well tolerated and suitable for contact lens wearers.
Can Body Oils be used as Moisturizers?
Dr. Hauschka Body Oils can be used to seal in moisture after a bath or shower, leaving skin feeling silky soft and smooth. They will not supply water to the skin as a body moisturizer would.
What is the difference between Strengthening Hair Treatment and Revitalizing Hair Tonic?
Revitalizing Hair Tonic is a daily treatment that helps to condition and normalize the scalp, encouraging healthy hair follicles. It can be applied daily to clean, dry hair. Strengthening Hair Treatment is a deeply conditioning oil treatment that strengthens dry, brittle or damaged hair. It is applied before shampooing once or twice a month.
What are the differences between the different Dr. Hauschka Masks?
Firming Mask hydrates and firms the skin, offering fortifying and elasticity benefits. Regular use visibly reduces fine lines and wrinkles.
Hydrating Cream Mask is a rich, hydrating treatment that renews and replenishes dry, depleted skin.
Revitalizing Mask revitalizes pale, lackluster skin, reduces the appearance of large pores and blemishes, and calms redness and sensitivities.
Soothing Mask balances skin, transforming the appearance of red, irritated skin to a calm, even state.
Why do you recommnend Clarifying Day Oil for oily skin?
Though it might seem counterintuitive to apply oil to an oily complexion, it’s actually the effective solution. The skin knows whether it is sufficiently protected, producing more of its own oil when skin is dry and less when it’s balanced. Harsh, drying cleansers and oil-free acne treatments can rob the skin of protective oils and trigger the sebaceous glands to produce even more oil. Dr.Hauschka’s Clarifying Day Oil provides a light, clean layer of pure plant oils and botanical extracts that calm the skin’s oil production while helping to heal and soothe blemishes and irritation.
Are your eye products opthalmologically tested?
All products for use around or near the eye undergo ophthalmologic testing. All products are also dermatologically tested.
What's the difference between your eye products?
Eye Balm is suitable for dry and sensitive skin around the eyes and skin prone to premature lines and wrinkles. The eye balm smooths, moisturizes and protects the delicate eye contour area.
Daily Hydrating Eye Cream is suitable for all skin conditons and for skin prone to premature lines and wrinkles. The eye cream is soothing, refreshing and hydrating and is readily absorbed.
Regenerating Eye Cream is for mature skin in people over 40. This eye cream reduces the appearance of wrinkles and lines caused by dryness, reduces the appearance of wrinkle depth, tones the eye area, smoothes and refines the skin and hydrates.
Eye Revive offers refreshment to eyes that appear tired, puffy or red. This soothing herbal solution reduces the appearance of puffiness. Eyes look and feel refreshed, revitalized and relaxed.
When should I use Renewing Night Conditioner and when is Senstive Care Conditioner more appropriate?
Renewing Night Conditioner provides powerful oil-free night care for all skin conditions. This unique blend of rhythmitised ingredients supports the skin’s natural processes of night-time renewal; dry skin is encouraged to retain oil and moisture; sensitive skin is soothed; oily, blemished skin is calmed and balanced. All skin conditions, including mature skin, are refined and revitalized.
Sensitive Care Conditioner is specially formulated to care for skin that appears sensitive, red or irritated. This rhythmic conditioner supports the skin’s natural processes of renewal to quickly soothe and cool, reducing the appearance of redness and guiding skin to a calm, balanced state.
What effect do the Dr. Hauschka Renewing Night and Sensitive Care Conditioner ampules have on the skin?
Two of our most dynamic products, the Conditioners support the health of the skin with rhythmitised dilutions of plants and minerals. Youthful skin cells have a 28-day cycle of regeneration, but as we mature, the cycle lengthens. By supporting healthy skin renewal, Renewing Night Conditioner brings vitality, life and color to the skin and reduces signs of premature aging. Use Renewing Night Conditioner when the skin is out of balance to help dry or oily conditions. Sensitive Care Conditioner is specially formulated to care for skin that appears sensitive, red or irritated, helping to soothe, cool and reduce the appearance of redness.
A 28-night course of Renewing Night Conditioner is recommended during periods of transition including seasonal change, travel, stress or during an introduction to the Dr. Hauschka Skin Care line.
Why do theToners sometimes get sediment in them? Is it ok to use?
Toners are composed of extracts of nurturing plants. The sediment forms when plant residues settle to the bottom of the bottle, much like the sediment in a fine wine. It is natural and completely harmless.
What is the difference between Facial Toner and ClarifyingToner? When should I use Regenerating Serum?
Spray the skin with the appropriate toner in the morning after cleansing and before applying your regular day-care product. Apply the toner again in the evening after cleansing unless you are using Renewing Night Conditioner, in which case you should omit the toner in the evening and apply Renewing Night Conditioner instead. Regenerating Serum is an oil-free day and night care product that meets the needs of mature skin (40 years and older). The serum supports the moisture-binding capacity of the skin, strengthens and vitalises the functions of mature, skin. Apply in the morning to the cleansed skin before applying your day care product. Use in the evening as oil-free night care after a course of treatment with Renewing Night Conditioner.
Why should I use a Toner?
Toners complete the cleansing process, helping to balance and firm skin while closing pores. Dr. Hauschka Toners contain important plant extracts to help maintain healthy skin, and in the case of Clarifying Toner, reduce blemishing and calm inflammation. Our holistic toners with 100% natural ingredients will not dry the skin. Rather, they add moisture that can be sealed in with a Dr. Hauschka daytime moisturizer.
What is Dr. Hauschka Signature Cleansing and the "press and roll"method?
Dr. Hauschka Signature Cleansing features the “press and roll” cleansing method. This cleansing technique goes beyond the surface to stimulate the lymph and awaken your skin. First, dampen your face with warm water and mix 1/2″ Cleansing Cream with a few drops of water in your hand. Relax your hands to gently cup the face. Beginning at the forehead, press the product in using your fingers and the tops of your palms, rolling outward from the center and lifting as you roll. The mild suction created helps remove dead cells, dirt and oil. Work downward and outward with this press and roll motion for one to three minutes, then rinse with warm water and finish with a cool splash.
What is the difference between Cleansing Cream and Soothing Cleansing Milk?
Cleansing Cream is a deep, gentle daily cleanser suitable for most skin conditions, as well as providing the deep, clarifying daily cleansing necessary for oily/acneic skin conditions.
Soothing Cleansing Milk is a gently soothing make-up remover for use in the evening before Cleansing Cream. It is also suitable as a daily cleanser for sensitive, extremely irritated and inflamed skin.
What currency are your prices in?
All prices are in Singapore Dollars (SGD). Kindly note that the amount at checkout is also in SGD.
Where are your products imported from?
- All our products are imported directly from WALA, Dr. Hauschka Germany.
- WALA only appoints one authorised sole distributor for each country.
- We are the appointed authorised distributor for Singapore ONLY
Will my skin react negatively to the products?
Every individual is different and may have different reactions to the products. The trial size products are sold online and in-store, and you may purchase them before getting the actual size product to see how your skin reacts to it. Otherwise, you may come down to our physical store to try out the testers. Our staff would be more than happy to entertain you and put your concerns to ease.
Do you have a physical store?
Yes, we do. We are located at The Star Vista, 1 Vista Exchange Green #01-03, Monday to Sunday, 11am to 9pm.
And Parkway Parade, 80 Marine Parade Road #B1-74, Monday to Sunday, 10am to 9.30pm.
Are all your products organic?
Yes, all the products by Dr. Hauschka are organically made and produced. Our products are NATRUE Certified and is free from silicone oils, ingredients from petrochemical and synthetic fragrances. You may read up more about the different NATRUE Certification levels on the NATRUE website. Click here to see all our NATRUE Certified products.